How to hide a workspace based on Group

[MEZ1]

Hi all,

I'm looking for how to hide the "Incident MyRO" workspace based on role.

How I can do so?

Thank you in advance!

[Dr Atul G- LNG · Accepted solution]

Hi @MEZ1 

https://www.servicenow.com/community/app-engine-forum/workspaces-how-to-hide-restrict-users-workspac...

To hide a workspace, you can configure 2 read ACLs of ‘type:ux_route’

for that workspace and add required roles to allow users to access it.

1. Read ACL type ux_route with name = now.<workspace URL path>.home
2. Read ACL type ux_route with name = now.<workspace URL path>.*

For example:
To hide access to CSM/FSM workspace,

1. Get the workspace URL Path by navigating to the table: "sys_ux_page_registry"
2. URL path for the record: "CSM/FSM Configurable Workspace" is "cwf/agent"
3. Configure one read ACL of type: "ux_route" with Name: now.cwf.agent.home and another read ACL type: ux_route with the Name: now.cwf.agent.* and add required roles to these ACLs in order to allow users with mentioned roles only can access the workspace.
4. If the workspace URL contains "/" replace it with "." in the ACL name.

@Harish Kota 

[Dr Atul G- LNG · Accepted solution]

Hi @MEZ1 

https://www.servicenow.com/community/app-engine-forum/workspaces-how-to-hide-restrict-users-workspac...

To hide a workspace, you can configure 2 read ACLs of ‘type:ux_route’

for that workspace and add required roles to allow users to access it.

1. Read ACL type ux_route with name = now.<workspace URL path>.home
2. Read ACL type ux_route with name = now.<workspace URL path>.*

For example:
To hide access to CSM/FSM workspace,

1. Get the workspace URL Path by navigating to the table: "sys_ux_page_registry"
2. URL path for the record: "CSM/FSM Configurable Workspace" is "cwf/agent"
3. Configure one read ACL of type: "ux_route" with Name: now.cwf.agent.home and another read ACL type: ux_route with the Name: now.cwf.agent.* and add required roles to these ACLs in order to allow users with mentioned roles only can access the workspace.
4. If the workspace URL contains "/" replace it with "." in the ACL name.

@Harish Kota 

[AmM01]

Check out this article:
Hide a menu item in top menu bar in Next Experienc... - ServiceNow Community

[Ankur Bawiskar · Accepted solution]

@MEZ1 

it looks like a custom workspace

simply do this. I assume you have created a custom role as well when you created this workspace

1) open that Workspace in UI builder and open the "Experience Settings"

2) check the roles associated to it. add your custom role to it

3) if the user satisfies the role for that audience then that workspace will be seen

4) if not then it will be hidden

So ensure only proper users are given that role

when you click on that roles, it opens up a ACL, add the correct roles there in roles section

If my response helped please mark it correct and close the thread so that it benefits future readers.