How to know from where the "UnauthorizedChangeRequestSNC" script is called

[Community Alums]

Hi,
We are having a OOTB "UnauthorizedChangeRequestSNC"
I wanted to know from where it is getting called (any Business Rule, client script) , and also how it used to work.

Thanks & Regards
Utsav

[Mark C_]

Hi Utsav,

Have you looked into you Unauthorized change properties (change >administraction) as this is where you might have enabled the event (ci.change.unplanned) and specified the CI ?

Cheers,

Mark

 

[Community Alums]

Can I know, how this event is getting triggered--"ci.change.unplanned"
Like any Business Rule, or script??

Thanks in Advance
Utsav

[Dr Atul G- LNG]

Hi @Community Alums 

As @Mark C_  also updated but if you go more in deep

UnAuth change work mainly with Discovery ( as recommended by SN as well)

 If you create change manually then it may not go as OOTB.

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management/concept/unauthorized-change-request.html