How to retire the knowledge article when template is removed

[KavyasriP460146]

Hello,

There is one article which is created with 'how to' template. Later On, that template is removed from that knowledge Base. I want to retire the article but it is not allowing me. It is throwing ' Selected article is not configured for this knowledge base ' error. How can I retire the article? Please suggest.

Thanks,

Kavya.

[vaishali231]

hey @KavyasriP460146 

Re-associate the article with a valid template then retire it

Go to the Knowledge Article

Open the affected article record

Change the Template

Set Template to any template that is currently enabled for that Knowledge Base

If no template exists  create a temporary basic template and associate it

Save the Article

Retire the Article

Click Retire or change Workflow State to Retired

Once the article is mapped to a valid template the error disappears.

or

Force retire by updating the workflow state

If you have admin access

Open the article

Switch to Form View

Manually set

Workflow state is Retired

Save

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Regards
Vaishali Singh

[AednaR]

The below article can be viewed if you want to modify the workflow to instant retire instead.

Spoiler

Solved: Re: Knowledge articles stuck in Pending Retirement... - Page 2 - ServiceNow Community

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