How to set priority automatically based on impact and urgency in a custom table using data lookup ?

[SangareswarK]

I created a custom application and inside it I added a custom table. I want to set the Priority automatically based on Impact and Urgency using Data Lookup.

When I am in Global scope, the Source table (my custom table) is not showing, but the Matcher table dl_u_priority is visible.

When I am in my Custom app scope, the Source table (my custom table) appears, but the Matcher table dl_u_priority is not showing.

How can I configure Data Lookup so that the Priority is automatically set for my custom table?

[Dr Atul G- LNG · Accepted solution]

Hi @SangareswarK 

https://www.servicenow.com/community/servicenow-ai-platform-forum/how-to-set-priority-based-on-impac...

https://www.servicenow.com/community/developer-forum/my-priorty-is-not-changing-for-a-custom-table-i...

[Dr Atul G- LNG · Accepted solution]

Hi @SangareswarK 

https://www.servicenow.com/community/servicenow-ai-platform-forum/how-to-set-priority-based-on-impac...

https://www.servicenow.com/community/developer-forum/my-priorty-is-not-changing-for-a-custom-table-i...

[Rafael Batistot · Accepted solution]

Hi @SangareswarK 

To configure the priority automatic in your custom table you need to define a Priority Lookup Rules. 

May this documentation help you 

https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/administer/field-administ...

[SangareswarK]

This documentation is super useful, thank you for posting it @Rafael Batistot .