how to set Value for variables in RITM those are submitted?

[Prathamesh Chav]

Hi Team,

how to set Value for variables in RITM those are submitted?

I want to set value for company name ServiceNow variable field

Thanks

[Dr Atul G- LNG]

Hi @Prathamesh Chav 

1. If the request is already closed, no changes should be made. Once it's done, it's done. Don't add this value either through a script or any other method, as that could trigger an unnecessary audit process.

2. If the request is still open and you're confident the same value applies to all requests, you can handle this easily from the list view. Add the variable to the list view, use "Update All" or select the rows, click the dropdown arrow, and update the value directly—no script needed.

[Sourabh Tarlekr]

Hi @Prathamesh Chav 

Your requirement is not clear but I am assuming that once RITM is submitted and company in servicenow company field is empty then update the RITM variable company.

You can do this by adding it your business rule for RITM table as below:

This is just an example you can add the business logic as per your requirement.

(function executeRule(current, previous /*null when async*/) {

	if(current.variables.company_name=="")
	{
		current.variables.company_name=current.caller_id.company.name;
	}

})(current, previous);

Regards,

Sourabh

[Ankur Bawiskar]

@Prathamesh Chav 

you can use background script and set it

how is it getting fetched?

If my response helped please mark it correct and close the thread so that it benefits future readers.