Service Portal Self-Registration Not Opening Automatically Even After Configuring User Registration

[TejasN505724351]

Hello Community,

I am working on a ServiceNow Service Portal use case where I need to implement the following flow:

1. User opens the Service Portal

2. Self-registration page should be displayed (new users register)

3. User sets a password and logs in

4. After login, the user is redirected to a custom Admission Form page

5. Submitted data is stored in a custom table

I have already created a User Registration Configuration record and linked it to the portal using the External user registration configuration field. However, when I open the portal, the self-registration page does not appear automatically.

I would like to understand:

• Does adding a User Registration Configuration automatically display the self-registration page?

• Is it mandatory to have a separate signup page with the Self Registration widget?

• What is the correct way to make the portal open the self-registration or login page by default?

• How can I restrict access to the admission form so only registered/logged-in users can access it?

Any guidance or best practices for implementing this flow would be greatly appreciated.

Thank you!