How to show/hide standard buttons in the Show List of Records activity from a playbook

ftiezzi
Tera Contributor

Hello everyone,

I’m currently working with a playbook, and I have a requirement for the Show List of Records activity.

 

In this activity, the Mark Complete button, for example, should only be visible after an email is received back into the instance through an inbound email action. The goal is to prevent the user from moving forward before the process is actually allowed to continue.

 

Do you know if it’s possible to show or hide the standard buttons from the Show List of Records activity based on a condition?

 

ftiezzi_0-1780423869590.png

 

 

I tried duplicating the activity and duplicating the buttons. However, whenever I change the table from Global to another custom table within a scoped application, so that I can set a specific visibility condition for the button, the button is no longer visible.

 

ftiezzi_1-1780423925726.png

 

Thanks in advance,

 

1 REPLY 1

Tanushree Maiti
Tera Patron

hi @ftiezzi 

 

Check if these links helps:

https://www.servicenow.com/community/developer-forum/pad-playbook-unable-to-override-replace-the-sho...

https://www.servicenow.com/community/next-experience-forum/playbook-mark-complete-on-user-form-not-s...

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti