I cant create ATF Step "Open Record Producer (SP)"

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Isaac Vicentini
Mega Sage

‎10-30-2023 08:53 AM

Hi experts,

 

When I try to create a step to open a record producer in the portal, I cant fill the reference field "Record Producer".

 

When I click on the lookup icon to select a Record Producer, the list of Record Producers is empty.

My user is an admin.

 

IsaacVicentini_0-1698681108281.png

 

IsaacVicentini_1-1698681131481.png

 

 


Best regards,

Isaac Vicentini
MVP 2025 ✨


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Isaac Vicentini
Mega Sage

‎11-16-2023 01:40 PM

Thanks for the responses,

 

I opened a case in HI, and I got the following return:

 

KB0966526

ATF: After upgrade, not all Record Producers are showing up in 'Open a Record Producer' Step

 

Cause

Enhancement at the dictionary level for the field catalog_item for the respective test steps.

With these changes in place, only valid record producers/order guide/catalog items populate while configuring test

steps

 

Resolution

To resolve, ensure the respective catalogs (Portals/Widgets/Catalogs/Portal pages) are defined on the items.

 

 

In my case, I added the Catalog to the Portal registry


Best regards,

Isaac Vicentini
MVP 2025 ✨


If my answer was helpful, mark it as Helpful or Accept as Solution.

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Isaac Vicentini
Mega Sage
In response to julianponce

‎04-15-2025 02:12 PM - edited ‎04-15-2025 02:13 PM

Hey @julianponce!

 

In my case, I needed to add the catalog to the Portal (sp_portal) record, for example:

 

IsaacVicentini_0-1744751253085.png

 

It may be that in your case, or that you have to add a Catalog to Catalog Item.

 

See these KBs:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0966526

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1002832


Best regards,

Isaac Vicentini
MVP 2025 ✨


If my answer was helpful, mark it as Helpful or Accept as Solution.

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julianponce
Tera Contributor
In response to Isaac Vicentini

‎04-16-2025 06:43 AM

Hey, thanks for responding (even after few years). 

I didn't actually figured out my problem (since this is previous implementation and don't know the background of how the app was build). But I want to share how I could access the form I intended.

I used "Open Service Portal Page", selected the page in the url of my form and passed ass parameter "sys_id" the sysid in the url of the form i wanted to access and... voilá, I loaded the form...

Hope it helps some folks out there struggling with this same issue

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