I cant create ATF Step "Open Record Producer (SP)"

Isaac Vicentini · ‎10-30-2023

Hi experts,

When I try to create a step to open a record producer in the portal, I cant fill the reference field "Record Producer".

When I click on the lookup icon to select a Record Producer, the list of Record Producers is empty.

My user is an admin.

Best regards,

Isaac Vicentini
MVP 2025 ✨

If my answer was helpful, mark it as Helpful or Accept as Solution.

Isaac Vicentini · ‎11-16-2023

Thanks for the responses,

I opened a case in HI, and I got the following return:

KB0966526

ATF: After upgrade, not all Record Producers are showing up in 'Open a Record Producer' Step

Cause

Enhancement at the dictionary level for the field catalog_item for the respective test steps.

With these changes in place, only valid record producers/order guide/catalog items populate while configuring test

steps

Resolution

To resolve, ensure the respective catalogs (Portals/Widgets/Catalogs/Portal pages) are defined on the items.

In my case, I added the Catalog to the Portal registry

Best regards,

Isaac Vicentini
MVP 2025 ✨

If my answer was helpful, mark it as Helpful or Accept as Solution.

View solution in original post

Isaac Vicentini · ‎04-15-2025

Hey @julianponce!

In my case, I needed to add the catalog to the Portal (sp_portal) record, for example:

It may be that in your case, or that you have to add a Catalog to Catalog Item.

See these KBs:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0966526

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1002832

Best regards,

Isaac Vicentini
MVP 2025 ✨

If my answer was helpful, mark it as Helpful or Accept as Solution.

julianponce · ‎04-16-2025

Hey, thanks for responding (even after few years).

I didn't actually figured out my problem (since this is previous implementation and don't know the background of how the app was build). But I want to share how I could access the form I intended.

I used "Open Service Portal Page", selected the page in the url of my form and passed ass parameter "sys_id" the sysid in the url of the form i wanted to access and... voilá, I loaded the form...

Hope it helps some folks out there struggling with this same issue