I want to configure Agentic AI for Similar cases

Sathwik1 · 2 hours ago

Can some please share me any reference videos or OOB similar function please..

Tanushree Maiti · an hour ago

The AI Agent references historical records, knowledge bases etc data to automatically generate step-by-step resolution plans or draft responses for the user

CSM AI Agent Collection: Triage cases agentic workflow

Refer:

Agentic AI Capabilities for HR

Finding the Right Jobs for AI Agents: A Strategic Approach to Use Case Identification

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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti