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I want to configure Agentic AI for Similar cases

Sathwik1
Tera Guru

3 weeks ago

I want to configure Agentic AI for Similar cases

Can some please share me any reference videos or OOB similar function please..

 

@Tanushree Maiti @Ankur Bawiskar 

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Tanushree Maiti
Tera Patron

3 weeks ago

Hi @Sathwik1 

 

The AI Agent references historical records, knowledge bases etc data to automatically generate step-by-step resolution plans or draft responses for the user

CSM AI Agent Collection: Triage cases agentic workflow

 

Refer:

Agentic AI Capabilities for HR

 

Finding the Right Jobs for AI Agents: A Strategic Approach to Use Case Identification

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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abirakundu23
Giga Sage

3 weeks ago

Hi @Sathwik1 ,

Please follow below links. Could you please mention more specific what kind of use cases looking for ?
https://www.youtube.com/watch?v=2j6kKALy7lE
https://www.youtube.com/watch?v=p8BIyPecRBw
https://www.youtube.com/watch?v=YG8YvQ9nFO8

Please mark helpful & correct answer if it's worthy for you.

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