I wanted to know, when this--Request Help Channels got activated in my instance

[UTSAV KUMAR JAI]

Hello Team,

There is a widget called "Request Help Channels" that appears at the bottom of the portal when performing a search. I would like to determine the date on which this widget was activated in my instance.

Currently, the record shows only the Created, Updated, and Updated by details, which reflect an earlier date. Additionally, auditing is not enabled for this record, so there is no historical tracking available.

Please suggest any alternative methods to identify when this widget was activated?

Thank you.

[Tanushree Maiti]

Hi @UTSAV KUMAR JAI 

1) Check update Set

Since widgets are typically moved via Update Sets, you can search the repository to see when the widget configuration or the mapped portal page was first introduced:

• Navigate to System Update Sets > Retrieved Update Sets (or Local Update Sets) in your ServiceNow instance.
• Search for the name of your portal, the specific widget, or the page record.
• Check the Created date on the Update Set that brought the widget to your instance

2) If the update set date is unavailable, you can verify when the widget was first called or utilized:

• Navigate System Logs > System Log > All.
• Search for events related to the specific portal (e.g., sp_*) or filter the logs to find user interactions invoking this specific widget's scripts.
• Check for log entries written by the specific script includes called by Request Help Channels
• The oldest matching entry will give you a concrete date of its usage

Refer:

Locate Virtual Agent topic source from widget "Request Help Channels" -> "Chat" 

My Requests widget