Hi All,
When my name is mentioned in Work Notes or Additional Comments on Incidents or Changes, I receive a notification via the bell icon. However, when I click on the notification, it redirects me by default to the CSM/FSM Workspace.
I would like these notifications to open the records in the Native UI instead of the Workspace.
Is there a way to configure this behavior in the system? What settings need to be changed at the admin level to make notifications open in the Native UI for all users?
Thanks in advance!
