Instance offline
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09-01-2024 11:30 AM
My instance has been offline for over one week and all efforts to retrieve it has not worked. Kindly assist

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09-01-2024 11:41 PM
Hi there,
Sorry to hear that!
Don't get me wrong, though posting your question here won't do anything. We all cannot do anything for you. We can only mention what Atul already mentioned: there is no support for PDIs, this is already for a while, nothing new, thousands of similar posts have been made.
Only thing you can do:
1) Wait and hope your PDI gets back alive
- OR -
2) Request a new PDI
Be aware, PDIs can always suddenly (and without any notice) drop. So always backup your work.
I do wonder though, why posting this here? Since as mentioned, this is nothing new, this is already for a while (more than a year). Please help us understand why you (and others) are still posting these kind of questions. Understanding such, might help for the Community team to catching these questions and preventing them from being raised. Since again: we all can't do anything for you!
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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