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Virtual agent message showing wrong counter

Whenever I reload the page on the employee service portal , the Virtual Agent button's message counter accumulates as if there are new messages, but there aren't I have changed one system property  "com.glide.cs.advanced-chat-popover" to true for not...

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siva44 by Tera Contributor
  • 832 Views
  • 6 replies
  • 0 helpfuls

Resolved! sys_journal_field no state changes

hi therei am looking for a possibility to read the activity stream state changes.I tried with sys_journal field, but i only shows work notes. is there a table where the state changes form the activity stream are shown? kind regards Oliver

xlarge74 by Tera Expert
  • 2636 Views
  • 7 replies
  • 3 helpfuls

Resolved! Date and time assigned in the calendar

Hello, I need help. When I select a date and time already assigned in the calendar from the catalog, the error "Dates and times assigned" appears and that is correct. But the script works for some days, for example, 18-03-2025, but on other days, it ...

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Resolved! Why, I can't see the "Manage Developer" Ui action on sys_store_app

Hi Everyone,When I open any store application ie---sys_store_appIt is an Workspace core application. On this page, we can able to see the related link--Manage CollaboratorsNow when we checked the Ui action, the condition is being called via script in...

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Community Alums by Community Alums  
  • 843 Views
  • 1 replies
  • 1 helpfuls

Using variables in question label

Hi all,I have a some questions in a form that I would like to use variables that have been set earlier in the form to build the Label.ex:  "Please select your ${VariableName} from the drop down"Not quite sure how to do this or what the syntax should ...

mikeriley by Tera Contributor
  • 574 Views
  • 1 replies
  • 0 helpfuls

Getting ATF error in Virtual Agent

Hi Everyone, I am using the ServiceNow feature for creating the ATF on Virtual Agent with the predefined test step like---Start topic, receive message, Send message....I have created the ATF for a specific topic under virtual agent. It runs very well...

Community Alums by Community Alums  
  • 776 Views
  • 2 replies
  • 0 helpfuls
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