Integrate Mobile Push Notification for third party apps

prasadpotale
Mega Expert

We have developed native mobile app using Swift for iOS and Kotlin for Android, we communicating with ServiceNow using the rest APIs,

 

Now we need to integrate the Push notification, following are the questions I have,

1. is it possible to send push notification to the third party app from ServiceNow?
2. if yes, what are the steps to configure end to end flow to send notification, any documentation link will help,

 

I have tried so far,

1. Push Installation API Integration: 
https://docs.servicenow.com/bundle/washingtondc-api-reference/page/integrate/inbound-rest/concept/pu...

2. Followed following steps
https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/notification...

Even after adding new records to the custom table no new entry is created in System logs for push notifications, so not sure if it will only work for the ServiceNoow apps and not for the third party apps.

1 ACCEPTED SOLUTION

prasadpotale
Mega Expert

Found the issue, I made two mistakes,

1. The notification was going to a different user, to whom the push installation was not completed

2.  While uploading apple certificate, need to make sure the pkcs12 type is selected and correct password is provided

Once I fixed above two points PN worked

View solution in original post

1 REPLY 1

prasadpotale
Mega Expert

Found the issue, I made two mistakes,

1. The notification was going to a different user, to whom the push installation was not completed

2.  While uploading apple certificate, need to make sure the pkcs12 type is selected and correct password is provided

Once I fixed above two points PN worked