Issue with downloading an excel file in a training module.

dgolding2 · 3 weeks ago

I am working on a module through "Personal Developer Instance." I am creating a To Do App, and when I get to the Exercise to create the To Do Table, I am having an issue downloading the Excel file "todoproject.xlsx. Whenever I click on the link for the file, I get a blank page. I am new to the Developer Site. I am not sure whether the file is in a GitHub repository. Would it be possible for someone to give me an idea where to look for that file?

Thanks!

TonyV8015389169 · 3 weeks ago

Hi, I think I assumed the download was working in Chrome because it did download 'something', however it still doesn't actually download the xlsx file.

However, from another community post, I did managed to download the files from a previous version of the course materials.

Try this:

wont work
https://developer.servicenow.com/dev_download.do?sysparm_filename=files/todoproject.xlsx&sysparm_pro...

works
https://developer.servicenow.com/dev_download.do?sysparm_filename=files/todoproject.xlsx&sysparm_pro...

I have now download the Vancouver version of the spreadsheet and used it OK on an Australia PDI.

View solution in original post

Tanushree Maiti · 3 weeks ago

Hi @dgolding2

Log in to your ServiceNow Developer Site.
Navigate to the Learn menu and select Courses.
Locate the Create an App from Scratch with App Engine Studio module.
Look at the "Content available for" version picker on the page (usually located near the top or top-right).
Change the release version to an older release and try

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

dgolding2 · 3 weeks ago

Thank you for your reply.

I tried your suggestion, but I still encounter the same issue. Where exactly are these files stored?

TonyV8015389169 · 3 weeks ago

This is a browser specific problem. I have exactly the same behaviour when using Edge, but the download works successfully if you use Chrome.

dgolding2 · 3 weeks ago

Thanks for your reply.

I've tried using Chrome, but I got the same result. I might be doing something wrong. I click the link to download the Excel file "todoproject.xlsx" and the image file "clipboard.png". I only got a blank page. Where exactly are these files located in the instance? Maybe you might be able to point me in the replace where the files are stored.

Thanks you for you help.