lonear request application

[23nu1a05d0]

i am currently working on the project of lonear request application in that i wanted to reject the request such as approved status = rejected and status = rejected.  I want the  flown on that context.

[Dr Atul G- LNG]

You need to create a fix script to fetch all records and update their status to “Rejected.”

[Tanushree Maiti]

Hi @23nu1a05d0 

To reject a Loaner Request in ServiceNow and accurately set the approval and record status, you should configure your ServiceNow Flow Designer 

Sample Steps :

 1.Ask for Approval Action

Add the core approval action. Configure the condition to wait for the approver’s decision.

1. Add an If Logic

Directly after the approval action, add a logical condition. 

• Condition Label: If Approval is Rejected
• Condition Value: Trigger - Ask for Approval -> State is Rejected

1. Inside the 'If' Branch: Update Record (Approval State) :Update the approval record or the parent Loaner Request table to reflect the rejection: 

• Table: [sysapproval_approver] or your custom Loaner Request Table
• Fields to Set:
• Approval: Rejected
• State: Rejected 

1. Inside the If Branch: Update Record (Request Status) :Update the primary Loaner Request record to close out the workflow:

• Table: Loaner Request Table (like x_snc_loaner_req) or RITM table
• Fields to Set:
• State: Closed Incomplete or Rejected
• Active: false 
• Stage: Rejected