Mail Script CC not getting added (Requested for & Assigned to Manager)

[JerushaB]

Hi ,

I am facing an issue with adding users to the CC field through a Mail Script in ServiceNow notifications.

I need to dynamically add the following users in CC:

1. Requested For
2. Assigned To → Manager

The notification triggers successfully and the email is sent only to assigned_to, but the CC recipients are not being added.

Mail Script Code Used

(function runMailScript(current, template, email, email_action, event) {

    gs.info('[Mail Script] Script execution started');

    // CC Requested For

    if (!gs.nil(current.requested_for) && !gs.nil(current.requested_for.email)) {

        email.addAddress(

            'cc',

            current.requested_for.email.toString(),

            current.requested_for.name.toString()

        );

    }

    // CC Assigned To → Manager

    if (!gs.nil(current.assigned_to) &&

        !gs.nil(current.assigned_to.manager) &&

        !gs.nil(current.assigned_to.manager.email)) {

        email.addAddress(

            'cc',

            current.assigned_to.manager.email.toString(),

            current.assigned_to.manager.name.toString()

        );

    }

})(current, template, email, email_action, event);

Is there a recommended or supported alternative approach to dynamically add CC users?

Any insights or guidance would be greatly appreciated.

Thanks in advance.

[Rakesh_M]

Hi @JerushaB ,

I have checked the mail script from my side and it is working fine.
Please ensure there are no spaces in the mail script name.

Could you please provide a screenshot of the email when it is sent?

[J Siva]

Hi @JerushaB 
Script looks good.

Also note that CC and BCC recipients are listed under the "Copied" field in the email log, not under the "Recipients" field.

Regards,
Siva

[PrashantLearnIT]

Hi @JerushaB 

You can refer below my Video related to your issue: 

https://www.youtube.com/watch?v=InOWKzzev50&list=PLmMLNh-9xqQGsHBHuqOysMzvzha1kDq39&index=46