Need clarity on Data retention in ServiceNow instances

Sandeep Kumar13
Tera Guru

‎08-04-2024 11:17 PM

Hi Community.

Need to get clarity on below 2 points, please can anyone help me .

How much data we can store in custom table as we have 10yrs of Data in other application ( not ServiceNow)
For how long data can be kept.

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Chenab Khanna
Tera Expert

‎08-05-2024 02:22 AM

Hi @Sandeep Kumar13 

Servicenow does not charges based on number of records in a custom table, however, while adding records in a custom table, following points should be looked into - 

 

  • Monitor Performance: Keep an eye on the performance of queries, form loading times, and reporting.
  • Indexing: Ensure proper indexing on frequently queried fields.
  • Archiving: Implement archiving strategies to move older records to separate tables or storage if they are not frequently accessed. 
  • Database Sharding: For extremely large datasets, consider database sharding or other advanced database management techniques.

For more info, please refer - Data Retention, Rotation, Cleanup and Instance Size - Support and Troubleshooting (servicenow.com)

 

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