Notification :Trigger by Record change

[NAIDILE S]

Hi, 
I have a notification which is record change trigger.

 I wanted to understand if this kind of email triggers the email logs , if yes then what will be the subject to identity? or how to check it

I see users get this notification under the bell icon. 
Kindly help me on this .

Thanks.

[Ankur Bawiskar]

@NAIDILE S 

these are not email notifications but workspace provider notifications which are shown as Bell Icon

Example: when INC is commented or INC is assigned to agent they see this Bell Icon notification in workspace

So nothing goes to email log table

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[NAIDILE S]

Hi @Ankur Bawiskar 
So, its just a popup message ? 

[NAIDILE S]

@Ankur Bawiskar 
under  the bell icon user can also see the same rtg , or is it only on the workspace? because i can see it both side

[Ankur Bawiskar]

@NAIDILE S 

it's just a popup message notifying agent that some action he/she needs to take

You will get that bell icon even when you are not on workspace

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏