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Notification :Trigger by Record change

NAIDILE S
Tera Contributor

Hi, 
I have a notification which is record change trigger.

Notification.png

 I wanted to understand if this kind of email triggers the email logs , if yes then what will be the subject to identity? or how to check it

I see users get this notification under the bell icon. 
Kindly help me on this .

Thanks.

1 ACCEPTED SOLUTION

@NAIDILE S 

it's just a popup message notifying agent that some action he/she needs to take

You will get that bell icon even when you are not on workspace

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

8 REPLIES 8

@NAIDILE S 

Thank you for marking my response as helpful.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Rakesh_M
Kilo Sage

Hi @NAIDILE S ,
These email logs are recorded in sys_notification_execution table.
You also have a logs related list.
Screenshot 2026-03-18 at 4.07.54 PM.png

Regards

Rakesh

Hi @Rakesh_M 
got it , apart from this we will not get in email logs rtg

NAIDILE S
Tera Contributor

@Ankur Bawiskar @Rakesh_M 
Thanks both for this information