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3 weeks ago
Hi,
I have a notification which is record change trigger.
I wanted to understand if this kind of email triggers the email logs , if yes then what will be the subject to identity? or how to check it
I see users get this notification under the bell icon.
Kindly help me on this .
Thanks.
Solved! Go to Solution.
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3 weeks ago
it's just a popup message notifying agent that some action he/she needs to take
You will get that bell icon even when you are not on workspace
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Thank you for marking my response as helpful.
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Hi @NAIDILE S ,
These email logs are recorded in sys_notification_execution table.
You also have a logs related list.
Regards
Rakesh
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3 weeks ago
Hi @Rakesh_M
got it , apart from this we will not get in email logs rtg
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3 weeks ago
@Ankur Bawiskar @Rakesh_M
Thanks both for this information
