Once Incident state is resolved how exactly to make Assigned to field read only on incident form?

[Arjun25]

Hello, please elaborate and let me know how exactly you would make the "Assigned to" field on the incident form Read only once the incident state is Resolved?

[Dr Atul G- LNG · Accepted solution]

Hi @Arjun2 

Here’s how you can do it:

1. Go to UI Policy
2. Select the Table - Choose Incident.
3. Set the Condition
   • Set the State to Resolved or Closed.
4. Save the UI Policy.

Next, follow these steps:

5. Go to UI Policy Action
6. Select the Field - Choose Assigned to.
7. Set Read-Only to True.
8. Save the changes.

This will make the “Assigned to” field read-only when the incident state is either resolved or closed, streamlining the process.