Unable to change the assignment group in incident

sumitkumar9 · ‎08-05-2025

Dr Atul G- LNG · ‎08-06-2025

I'm not able to see what issue you're facing. Please share a clearer screenshot.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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AndersBGS · ‎08-06-2025

Hi @sumitkumar9 ,

Your snip isn't visible. Do you always face this issue or only under some specific circumstances? Have you verified client scripts, business rules, UI policies, ACLs etc.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/