Page not rendering and glitched on UI Builder

[Ivar Donado]

Hi everyone. I'm facing a really weird and frustrating issue. I had been working on a landing page for a new workspace. Today when I opened the instance to finish working on it I encountered that the editor wouldn't render the page and even the component list was totally missing. But if I access the workspace as an end user, the page is there and renders perfectly. Any ideas?

This is what I have tried:

-Clearing instance cache.

-Reverting home page to previous version (it was working perfectly last time, but we never know).

-Trying a different browser.

-Impersonating other admin users.

Editor:

Workspace home:

[joelkyle]

I had the same thing happen to me this week on our instance which is on Tokyo, unfortunately I cant offer a clear solution although the issue ended up resolving itself for me after trying to fix things at the end of the day -

• I cleared the system cache.
• Closed the browser session - was incognito Chrome.
• Turned off the laptop.
• Next day turned on the laptop and started a new incognito Chrome session and the canvas was now rendering correctly.

[Ivar Donado · Accepted solution]

For us it never worked. I ended up making the whole page again. This time with a better design. I still have the glitched page there, just with a lower priority in the list so that it never loads for anyone. This is in case the client ever wants to check this with Servicenow, or if it happens again we can have a precedent on this.

[Ivar Donado]

Funny enough, the glitched page got fixed after the upgrade to Tokyo. I never deleted the page just in case. It's irrelevant to us now as I ended up making a new one with a better layout, but still it's weird.