Hello @Hitesh Ramba
When the "New" button is clicked on the Child Incidents related list of a parent incident, a new incident form opens. The URL of this form includes the sysparm_collectionID parameter, which contains the sys_id of the parent incident record.
To automatically populate the Description field on the child incident with the parent incident’s description, we can create an onLoad client script on the incident table. The following script checks if the record is new and then retrieves the parent’s description:
function onLoad() {
// Check if the form is a new record
if (g_form.isNewRecord()) {
// Retrieve the parent sys_id from the URL parameter
var parentSysId = g_request.getParameter("sysparm_collectionID");
if (parentSysId) {
// Query the parent incident record
var parentIncident = new GlideRecord('incident');
if (parentIncident.get(parentSysId)) {
// Populate the child incident's description with the parent's description
g_form.setValue('description', parentIncident.description);
// Additional fields can be populated similarly if needed
}
}
}
}
This script checks if a new record is being created, retrieves the parent incident record using the sys_id from sysparm_collectionID, and then sets the Description field on the child incident form to match the parent’s description.
Preview of client script:
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Thank You
Juhi Poddar
