PDI Account

mitchlm · 3 weeks ago

I log into my PDI at least once a week. But my account displays a last access date of 33 days ago. And, I received an email stating my PDI is set to be reclaimed. Why?

Simon Hendery · 3 weeks ago

@mitchlm - yes, it's crazy dumb, but if you've got that email, there's nothing you can do, your PDI will be reclaimed.

What's most likely happened is that you've been logging into your PDI via the developer site. For some stupid reason, this isn't counted as logging in, you have to log in directly from https://devxxxxxx.service-now.com/ otherwise the system acts like your PDI hasn't been used.

Just one of the many ways ServiceNow f##ks over its developer community.

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Simon Hendery · 3 weeks ago

@mitchlm - yes, it's crazy dumb, but if you've got that email, there's nothing you can do, your PDI will be reclaimed.

What's most likely happened is that you've been logging into your PDI via the developer site. For some stupid reason, this isn't counted as logging in, you have to log in directly from https://devxxxxxx.service-now.com/ otherwise the system acts like your PDI hasn't been used.

Just one of the many ways ServiceNow f##ks over its developer community.

mitchlm · 3 weeks ago

@Simon Hendery You're spot on. I typically signing on through the Dev portal and not directly into the PDI instance. I'll request a new PDI and save the direct link.

At the very least, you'd think they would remind you that logging in through the Dev portal does not count and have 5 days before your PDI is tagged for reclaimation.

Much appreciated, Simon!!!!

Simon Hendery · 3 weeks ago

You're welcome @mitchlm

It's infuriating that this situation is causing so much inconvenience and frustration to PDI users, yet ServiceNow just ignores it.

Mind you, it's only one of so many issues with PDIs at present:

https://www.linkedin.com/feed/update/urn:li:activity:7516892562805293058/

Tanushree Maiti · 3 weeks ago

Hi @mitchlm

FYI ->Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes

As per above article ,

reclaiming PDIs that meet both of these conditions:

90 days or older (based on when they were provisioned)
Haven't had a PDI login in the last 10 days

Please check this Personal Developer Instance (PDI) Guide

Where it is written-

"When a PDI is reclaimed, the instance is unassigned from you, reset to its original state, and reassigned to another Developer Site user. Reclaiming instances allows ServiceNow to supply active developer site user with free instances."

Once it is reclaimed, only option is left i.e Request for New PDI instance.