PDI been Offline for 5 days and resetting is not working.

[Jeff Daub]

Today, I lose the instance today due to inactivity which I work hard to rebuild again after it was forced to be retired by ServiceNow

Thank you

[Dr Atul - LNG]

PDI Maintenance and Availability

Some PDIs may be temporarily unavailable due to scheduled maintenance.

If your PDI is currently offline, you can:

• Wait for maintenance to complete and your instance to become available again.

• Release your current instance and request a new one. Please note that releasing your instance will permanently delete all data and work stored on it.

As a reminder, PDIs are unsupported development resources and do not have an availability, support, or uptime SLA. We strongly recommend regularly backing up any work you don’t want to lose.

@Jeff Daub 

[Jeff Daub]

Thank you for the response but I have been waiting 5 days to be come available and due to inactivity I will lose it at the end of the day. This is the second time in 12 months that I had to rebuild due to ServiceNow forcing me to release my instance and rebuild it again.

[Dr Atul - LNG]

Sorry mate, but no SLA on this 😞 We all need to wait. 

adding Admin here @kh_safal @Kh_Samyak 

[Jeff Daub]

thank you for the response 
I had this PDI for 9 years then ServiceNow force me to retire it and to request a new instance which took 4 days waiting to get an instance then spend months rebuilding it again. 🙄