PDI dev213960 stuck Offline after refresh — unable to start instance

[varunmadhah]

Can you please help bring the instance up .  Here are the details 

• Your instance ID: dev213960
• Current release: Zurich
• refreshed the instance, but still shows Offline
• It's been offline for more than 4 hours 
• I am getting 

  502 Bad Gateway

• Screenshot of the offline status (you can attach it) 

[Dr Atul G- LNG · Accepted solution]

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

There is no support available for PDI.

If you can wait, let's wait a bit longer.

You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Dr Atul G- LNG · Accepted solution]

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

There is no support available for PDI.

If you can wait, let's wait a bit longer.

You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Dr Atul G- LNG]

Keep refreshing the PDI mate.

[Aditya_hublikar]

Hello @varunmadhah ,

Don’t worry buddy. I also faced the same situation. It took almost one day for my PDI to come back online. Around 2–3 weeks ago, my PDI also went offline, but by evening it automatically came back online. Maybe it’s a ServiceNow glitch or some other temporary issue.

My colleague’s PDI also went offline 2 days ago, and it became online again after some time.

So just wait for a while.

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya ,

Technical Consultant

[AndersBGS]

Hi @varunmadhah ,

as you might know, there is no support from ServiceNow available in releaseops to PDIs, hence you’re limited to two options:

• wait, it should come online again
• Relesee the instance and request a fresh installation.