PDI dev213960 stuck Offline after refresh — unable to start instance

[varunmadhah]

Can you please help bring the instance up .  Here are the details 

• Your instance ID: dev213960
• Current release: Zurich
• refreshed the instance, but still shows Offline
• It's been offline for more than 4 hours 
• I am getting 

  502 Bad Gateway

• Screenshot of the offline status (you can attach it) 

[Dr Atul G- LNG · Accepted solution]

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

There is no support available for PDI.

If you can wait, let's wait a bit longer.

You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Tanushree Maiti · Accepted solution]

Hi @varunmadhah 

PDIs sometimes go offline for unscheduled maintenance (not for all). They usually recover automatically within a few minutes to a few hours.

• Refresh Your Instance: Log into the ServiceNow Developer Portal, navigate to your instance settings, and click Refresh.
• Release and Claim: If your instance remains unresponsive for an extended period (more than 24 hours/48 hours), you can release the PDI and request a fresh one

There is no support available for PDI.

[Tanushree Maiti]

Refer: PDI OFFLINE 502 BAD GATEWAY 

ServiceNow instance responds with 502 (Bad Gateway) - Support and Troubleshooting KB1115956 ServiceN... 

[varunmadhah]

Waited for a day. The issue has been resolved from the backend. Thank you for sharing your experience.