PDI does not have App Engine License installed

Karter83
Tera Contributor

3 weeks ago

My PDI does not have App Engine License. Despite installing App Engine Studio from ServiceNow Store, I am still unable to access App Engine in my PDI instance. I release previous instance and request for new instance but same issue is happening.

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Dr Atul G- LNG
Tera Patron
Tera Patron

3 weeks ago

Hi @Karter83 

 

No need to worry — this is a known issue with PDIs these days. Please follow the steps below:

  1. Log in to developer.servicenow.com.

  2. Go to your Profile.

  3. Select Change User Role.

  4. Change the role from AES to Admin.

  5. Save your changes.

  6. Log out, then log back in to your PDI instance.

If the issue still persists, you can release the instance and provision a new one.

 

This is a fairly common issue with PDIs recently. Also, please note that since there’s no official support for PDIs, it might take a few attempts — but keep trying.

 

 

Workaround:

If it's still not working, try this workaround:

  • Assign the admin role

  • Log out and log back in

  • Then assign the AES role

  • After that, reassign the admin role

 

This sequence has worked in some cases.

 

 

 

 

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Nikhil Bajaj9
Giga Sage

3 weeks ago

Hi @Karter83 ,

 

Naviagte to developer site and login. Click on the arrow next to username and see options in the middle. Click on Change user role and change role as - Admin and relaunch the PDI and see.  If it is not workign then repair Studio plugin or try to get a fresh lower version PDI.

 

If my answer helepd you, please mark it- solution accepted. 

 

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj
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theLondoner
Giga Expert

2 weeks ago

Hi Karter

The only workaround I have found is downgrading to Xanadu.

Like you I am facing the same Issue. Its very frustrating. I have tried all of the following several times and can confirm they do not resolve the issue:

1) Changing Roles from AES to Admin then logging out and in - Does not work

2) Changing Roles from Admin to AES then logging out and logging in - Does not work

3) releasing the instance and requesting a new one (tried multiple times) - Does not work

4) Downgrading to Yokohama - Does Not word

 

If you do find a resolution, please do let me know

Best

 

Raj

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