Help with developer instance - Invalid App Engine Studio License
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07-12-2025 05:50 AM
Hello,
I am new to ServiceNow and would like the help of the community. I got an error message every time I log in to my developer instance (dev296354): You need a valid App Engine Studio license to continue working.
Any work done in App Engine Studio will be available once this license is reinstated. To reinstate your App Engine license, contact your ServiceNow admin. How do I resolve this? Is there a workaround?

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07-12-2025 08:37 AM - edited 07-12-2025 08:37 AM
- Go to Developer portal home page.
https://developer.servicenow.com/ - Select "Change User Role" under Instance Action
- Select "App Engine Studio Creator" and click on "Change User Role".
Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth
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07-12-2025 08:41 AM
Hi @BemiO
Please check the user role from 'https://developer.servicenow.com/' page.
Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP
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07-12-2025 09:41 AM
Hi @BemiO,
You are probably logged in as App Engine Studio Creator.
You need to login as Admin by changing role in developer site from profile.
After changing role to Admin, you will able to login in itil view and also access App Engine Studio.
Regards,
Ehab Pilloor
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07-12-2025 09:55 AM
Hi @BemiO,
---------------------------------------------------------------------------------------
You can resolve this issue by following the steps mentioned below: -
Go to the homepage of your ServiceNow Developer Instance.
Click on your profile icon (top-right corner).
Select "Change User Role."
Choose the "admin" role from the list and save.
Now, click on "Start Building."
You should now be redirected to the Home Screen, ready to begin.
Let me know if you need further help!
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Please Mark my Response Helpful and Accept as solution.
Thanks & Regards
Mayank