PDI Issue

KavyasriP460146
Mega Contributor

‎08-06-2025 07:23 AM

Hello Community,

I released my instance yesterday and requested for a new one. After logging into my new instance I am facing this issue.

Screenshot (74).png

Thanks in advance.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-06-2025 09:05 AM

Hi @KavyasriP460146 

 

No need to worry — this is a known issue with PDIs these days. Please follow the steps below:

  1. Log in to developer.servicenow.com.

  2. Go to your Profile.

  3. On the left-hand side, open the Instance Recreate section.

  4. Select Change User Role.

  5. Change the role from AES to Admin.

  6. Save your changes.

  7. Log out, then log back in to your PDI instance.

If the issue still persists, you can release the instance and provision a new one.

 

This is a fairly common issue with PDIs recently. Also, please note that since there’s no official support for PDIs, it might take a few attempts — but keep trying.

 

 

Workaround:

If it's still not working, try this workaround:

  • Assign the admin role

  • Log out and log back in

  • Then assign the AES role

  • After that, reassign the admin role

 

This sequence has worked in some cases.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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