Hi @Siva_Prasad
The best place is to go to NOW Create → search for the Major Incident Process deck under Assets.
This will give you more clarity and make it easier for you to understand and use.
You can also refer to my video — it’s old, but still helpful
https://youtu.be/SW_ZacFHT34
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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