what is portal in servicenow

[Dr Atul G- LNG]

Hi @anushkreche 

https://developer.servicenow.com/dev.do#!/learn/learning-plans/xanadu/new_to_servicenow/app_store_le...

A portal is a ServiceNow user interface (UI), built using the Service Portal framework, which provides an alternative user experience to the standard UI. It is an intuitive way for users to interact with the underlying Now Platform using a minimum number of clicks from any device: desktop, tablet, or smartphone. Portals allow users to access any platform component including:

• Selected records from important tables, such as all tasks assigned to the user
• Metrics, reports, and analytics
• Service Catalog
• Knowledge Base
• Surveys
• User profile
• Approvals
• And more!

A portal is easily branded and themed to match your organization's branding.

https://www.servicenow.com/uk/products/service-portal.html

[Bhuvan]

@anushkreche 

In short, Service Portal is a simplified and intuitive user interface developed using Service Portal framework for alternative user experience. For a non-technical user/requester, classic UI could be overwhelming, so Service Portals are used to make things simple and easy to use.

Go through below link and video to understand ServiceNow Portal,

https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich/servicenow_application_develop...

https://www.servicenow.com/community/service-portal-articles/service-portal-faq/ta-p/2493194

https://www.youtube.com/watch?v=n4OpaNOiRRM&t=28s

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@anushkreche 

Did you get a chance to review this ?

If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhimashankar H]

Hi @anushkreche ,

A portal in ServiceNow is a modern, user-friendly website that acts as a simplified UI for end-users to interact with the platform. It provides an intuitive, non-technical interface for people to request services, find information, and get help, used by IT staff and end users.

You can think of ServiceNow's backend UI as the kitchen of a restaurant—it's complex, highly functional, and designed for the staff (developers, admins).

The portal, on the other hand, is the restaurant's dining area and menu. It's designed specifically for the customer (employees, end-users) to have a simple and pleasant experience like:

• Simplify Access: Provide a single place for users to get what they need.

• Improve User Experience: Offer a modern, consumer-like experience similar to online shopping.

• Promote Self-Service: Encourage users to solve their own issues using a knowledge base or request pre-defined services from a catalog.

A typical portal is built from pages and reusable components called widgets. It centralizes several key ServiceNow functions into one place:

• 🛒 Service Catalog: A menu of available goods and services that users can order, such as a new laptop, software access, or password resets.

• 📚 Knowledge Base: A searchable library of articles that allows users to find answers to common questions and solve problems on their own.

• 📄 Request Tracking: A section where users can view the status of their open incidents, requests, and approvals.

• 💬 Virtual Agent: A chatbot that can provide instant answers or help users queries..

For more detail, please go through the article Service Portal Introduction and try it out on PDI.

Thanks,
Bhimashankar H

-------------------------------------------------------------------------------------------------
If my response points you in the right directions, please consider marking it as 'Helpful' & 'Correct'. Thanks!