Post Incident Report ServiceNow

VaishakP1978942
Tera Contributor

‎12-26-2024 03:03 AM

image (2).pngif 'Worknotes' and 'Actions taken', short description, assigned to can be displayed on the timeline in PIR of major incident on the service operations workspace.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-26-2024 03:16 AM

Hi @VaishakP1978942 

 

I tried in my PDI and unfortunately, there is no easy way to add the required fields in PIR. It is a workbench and no way to make changes in this. 

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Dr. Atul G. - Learn N Grow Together
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Runjay Patel
Giga Sage

‎12-26-2024 04:05 AM

Hi @VaishakP1978942 ,

 

Check this documentation to configure PIR.

https://www.servicenow.com/docs/bundle/xanadu-security-management/page/product/security-incident-res...

 

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