Post Incident Report ServiceNow

[VaishakP1978942]

if 'Worknotes' and 'Actions taken', short description, assigned to can be displayed on the timeline in PIR of major incident on the service operations workspace.

[ABillinglsey]

@MarkD6245542477 I AM still interested and this is great news for me.  Thank you, I'm going to test this out right now.

[Dr Atul G- LNG]

Hi @MarkD6245542477  @ABillinglsey 

Please let me know what configuration need to change

[mattworley]

How do you "flag" a note? I can't find that option anywhere.

[ABillinglsey]

@mattworley 

In the activity tab of SOW, click the tiny flags beside each worknote (see red outline in the image below) and they will appear in the timeline of the Post Incident Report.