Queries related to Data filtration

[Community Alums]

Hi Everyone

I am having a use case:
Suppose I am having a list of 70 incidents .Out of which 10 incidents is having assignment group as hardware.
Now, with the help of data filtration: I have configuration as below:

 Data Condition-- Assignment group is Hardware    and
 Subject Condition---  Subject group is Hardware.

After, this I have impersonated with a user from group---Hardware
So, ideally I should able to see only 10 records but I am able to see all the records i.e 70.
How can I able to see only 10 incidents....???????

Please help me out on this...

[James Chun · Accepted solution]

Hi @Community Alums 

This sounds like correct behaviour. You are restricting Incident records to the Hardware group when the Assignment group is set to the Hardware group. This doesn't mean that the Hardware group can only see the Hardware assigned Incident records. Instead, it prevents other group members from accessing the Incident records where the assignment group is set to the Hardware group.

If you want the Hardware group to see only their Incidents, you would need to create a new Subject Criteria that returns true when the user is either not a member of the Hardware group or in part of another ITIL group.

Then within the Data Filtration Record, use the Subject Criteria created above and the Data condition will be Assignment group is not Hardware.

Cheers

[Community Alums]

Hi @James Chun 

Thanks a lot for the clarification. If possible
In the second part, Hardware group to see only their Incidents for this scenario, can you elaborate little more!!
like..conditions..??

Thanks in Advance 

[James Chun]

Hi,

You can try something like the below:

I am using the App Engine Admin group as an example.

Note that this will allow non-App engine group users to view all Incidents and App engine group users to view only their tickets.

Also, if a user is a member of the App Engine group plus other ITIL groups, the user will only be able to see App engine tickets.

Cheers

[snow2p]

This might do what I need, but my attempts to follow the suggestion "Subject Criteria that returns true when the user is either not a member of the Hardware group or in part of another ITIL group" has not worked. Role Criteria on my PDI only allows "is", and Subject Criteria also has the "is" limitation (can't do is NOT) and won't let me select roles. @James Chun, Can you show a screenshot of the criteria you created and subject condition?