Record Producer Requests Not Visible on My Requests Portal

[sonu9]

I have created two record producers in a custom scope:

• One record producer was created using the standard (manual) method.

• Another record producer was created using App Engine Studio.

The record producer created through App Engine Studio is correctly showing requests in the My Requests portal. However, the record producer created through the standard method is creating records but its requests are not visible in the My Requests portal.

Could you please help confirm what configuration or setup is missing for the first record producer so that its requests also appear in the My Requests portal?

Thanks in advance for your support.

[OlaN]

Hi,

Did you check if the first record producer is published in the correct Service catalog ?

[sonu9]

Hi @OlaN 

Yes, I have checked this. Both record producers are published in the same Service Catalog and have the same category assigned.

[vaishali231]

Hey @sonu9 

This usually happens because record producers created via App Engine Studio automatically create a request context, so the records show up in My Requests.

When a record producer is created manually, it only creates a record and does not link it to the request tracking framework by default.

Please check the following for the manually created record producer:

1. The target table should extend Task (or be request-enabled).
2. Ensure Opened by or Requested for is set to the logged-in user in the record producer script.
3. Confirm that the My Requests portal widget includes your custom table.

Once these are aligned, the requests created by the manual record producer should also appear in My Requests.

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Regards
Vaishali Singh

[AnkaRaoB]

Hi @sonu9 ,

Record Producers created via App Engine Studio automatically configure the required request metadata and integrate with the My Requests portal. Record Producers created manually only insert records and do not automatically register the table or populate required fields such as opened_by or requested_for.

To ensure manually created Record Producers appear in My Requests, verify that:

• The target table extends task

• The opened_by and/or requested_for fields are populated in the Record Producer script

• The table is included in the My Requests widget configuration if it is a custom table

If this response helps you solve the issue, please mark it as the Accepted Solution.

Thanks,

Ankarao