Redirect users to Workspace directly

[Kaustubh k]

Hi All,

How can we redirect certain users on the basis of roles directly to a custom workspace as soon as they log in.

Thanks in Advance

[Dr Atul G- LNG]

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1167916

[Ankur Bawiskar]

@Kaustubh k 

you can handle this using Homepage Destination Rule

Homepage Redirect Rules in Next Experience 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[ChiragA11796440]

You can redirect users to a specific Workspace based on their role at login using the glide.entry.page.script system property.

Step 1: Create a Script Include

Navigate to:

System Definition → Script Includes

Create a new Script Include:

• Name: RoleBasedWorkspaceRedirect

• Accessible from: All application scopes

• Client callable: Unchecked

Add the following script:

var RoleBasedWorkspaceRedirect = Class.create();
RoleBasedWorkspaceRedirect.prototype = {

getRedirectURL: function() {

var user = gs.getUser();

if (user.hasRole('admin')) {
return '/now/workspace/admin';
}

if (user.hasRole('itil')) {
return '/now/workspace/agent';
}

if (user.hasRole('sn_hr_core.basic')) {
return '/now/workspace/hr';
}

return '/now/nav/ui/home'; // Default fallback
},

type: 'RoleBasedWorkspaceRedirect'
};

Step 2: Set the System Property

Navigate to: System Properties → Security

Open property: glide.entry.page.script

Set its value to: new RoleBasedWorkspaceRedirect().getRedirectURL();

Save the property.


If this solution resolved your issue, please consider marking it as Helpful or Correct so others can benefit from it as well.