Refreshing Service portal

[Community Alums]

Hi,
When I open a catalog item in service portal page.
The issue is when the catalog item loads on the portal, then I have not entered any value in any variable field, and at the time of refreshing the page I am getting warnings "Changes you made may not be saved." 

Thanks in Advance

Utsav

[Gunjan Kiratkar]

Hi @Community Alums  ,

That is expected behaviour for all browsers, It shows that message to let you that once you refresh the page before saving it then everything will lost and you will have to fill those fields again.

Let me know if you need anything else.

[SwarnadeepNandy]

Hello @Utsav JAISWAL,

This could be a possible cause and solutions for this issue are:

• Check if your catalog item variables have the Read only property checked and if they have any Default value script or OnLoad client script that sets their values.
• If yes, then you need to modify the script to use the g_form.setValue() method instead of the current.value or current.variables.value methods. For example, instead of writing:

current.variables.my_variable = "some value";​

You should write:

g_form.setValue("my_variable", "some value");

• This will ensure that the variable values are saved correctly and do not trigger the warning message.
• You can also refer to this article for more details and examples on how to fix this issue.

Hope this helps.

Kind Regards,

Swarnadeep Nandy