requested item created automatically

NIRANJANAH
Tera Contributor

Hi,

 

Some RITMs are creating automatically by the system daily, can anyone please provide RCA for this issue.

 

Screenshot is attached for the reference, pls have a look once.

NIRANJANAH_0-1776278217458.png

 

2 REPLIES 2

shubhamseth
Mega Sage

@NIRANJANAH  there must be some scheduled job, Flow which might be running on daily basis. 

if its is getting created on exact date and time on daily basis then you can go to sys_trigger table and filter out based on your date and time or you can also check scheduled job what is scheduled on that date and time. You will get to know whether scheduled job script or flow or something else. 

 

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Shubham Jain


Tanushree Maiti
Kilo Patron

Hi @NIRANJANAH 

 

Source could be flow ( as stage is properly defined), Scheduled job (schedule import). 

RITMs (Requested Items) can be created using the sn_sc.CartJS() API  from scheduled script (BR as well)..

 

Check those places.

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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