Hello ServiceNow Community,
I have built a custom Service Portal and I want to restrict non-admin users from accessing the classic ServiceNow UI.
Problem Statement:
When a non-admin user removes the portal URL suffix and navigates directly to the base instance URL they are able to access the classic ServiceNow UI instead of being restricted or redirected back to the custom portal.
What I have tried so far:
- Set glide.login.home system property to the custom portal suffix
- Ensured non-admin users have only a custom role without itil or admin
- Cleared cache via cache.do
None of the above approaches have successfully prevented non-admin users from accessing the classic UI.
Expected Behavior:
Non-admin users should not be able to access the classic ServiceNow UI under any circumstance. If they attempt to navigate to the base instance URL they should be automatically redirected to the custom portal.
Any guidance, workarounds, or best practices would be greatly appreciated.
Thank you in advance!
