RITM are still open even the SCTASK are closed.

Neha Shinde
Tera Contributor

‎11-26-2024 10:44 PM

Filter condition should be =RITM created in last week and SCTASK are close complete/incomplete/skipped state and RITM is still open.
If RITM found open then copy the state of SCTASK to RITM
Could you please suggest the script for this problem statement ?How to fix this issue?

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2 REPLIES 2

Pradeep Thipani
Mega Sage

‎11-27-2024 12:25 AM

Hi @Neha Shinde ,

 

If all the related SCTASK are closed for an RITM, then RITM also should be closed. This has to be configured through workflow. Can you share the screenshot of workflow how you have configured?

 

Check with if condition->SCTASK is closed, set(Set Values) the RITM to close Complete.

PradeepThipani_0-1732695944036.png

 

 

Thanks,

Pradeep

 

 

"If this response was useful, please select 'Accept as Solution' and mark it as 'Helpful.' This helps me provide better answers and assists the community ".

Regards,
Pradeep
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Neha Shinde
Tera Contributor
In response to Pradeep Thipani

‎11-27-2024 03:29 AM

Hi, Pradeep
The workflow working fine for other RITM's and also in Dev and Test environment.
This issue is occurs with only 3 RITM's.

Filter condition should be =RITM created in last week and SCTASK are close complete/incomplete/skipped state and RITM is still open.
If RITM found open then copy the state of SCTASK to RITM
Could you please suggest the script for this problem statement ?

0 Helpfuls