Hi Community,
I’m facing an issue with Dispatcher Workspace task filters in Field Service Management.
In Dispatcher Workspace, I’m unable to use the Agents and Skills filters. When I try to select skills, it shows “No results found”, and the filters are not working as expected.
Current setup:
Work Orders and Work Order Tasks are in Pending Dispatch
Agent and Dispatcher groups are created and marked as Type = Work
Skills are created under FSM skill taxonomy
Skills are assigned to field agents with skill levels
Work orders/tasks are associated with agent groups
