Servicenow devloper ITSM Roadmap

[akshayshete]

Hii community ,

I am planning to learn servicenow  development with ITSM .  could experienced developers please suggest a roadmap from begginers to advance.   

[Dr Atul G- LNG]

Hi @akshayshete 

Being a ServiceNow trainer, I’d say that ITSM and Development are two different areas, although development skills can be applied across the ServiceNow platform.

If you’re looking to learn ITSM, I recommend starting with the ITSM training available on Now Learning. This will help you build a strong understanding of ITSM processes and how they are implemented on the platform.

For ServiceNow Development, I’d recommend following the CAD (Certified Application Developer) learning path. This focuses more on development concepts, scripting, application development, and platform customisation.

Training for both paths is available through Now Learning, with learning resources and training options available to help you build your skills step by step.

Here are a few tips:

1. Follow this master playlist to strengthen your JavaScript skills specifically for the ServiceNow platform. 

https://youtu.be/62Nabpb94Jw?si=FqBwRN2B8C71aYHr

 Hands on  https://developer.servicenow.com/dev.do#!/learn/courses/australia/app_store_learnv2_scripting_austra...

1. Spend at least 1–2 hours daily on the ServiceNow Community. Observe the kinds of technical questions being asked and how experienced members respond. You’ll learn a lot passively this way—and I highly encourage you to start answering questions as well. Explaining concepts to others will improve your technical thinking and deepen your understanding.

1. Explore the free courses available on the ServiceNow Developer Site. These are practical and focused, and will help you apply your knowledge directly on the platform.

2. https://developer.servicenow.com/dev.do#!/learn/learning-plans/yokohama/citizen_developer
3. https://developer.servicenow.com/dev.do#!/learn/learning-plans/yokohama/servicenow_application_devel...

Basic courses:

https://developer.servicenow.com/dev.do#!/learn/learning-plans/australia/new_to_servicenow

https://developer.servicenow.com/dev.do#!/learn/learning-plans/australia/servicenow_administrator