Servicenow workspace

sanjeet1245
Tera Guru

‎05-22-2024 07:06 AM

  • I need assistance, and I'm seeking your help

 

  1. How can I add a client email template in ServiceNow Workspace?
  2. How do I add quick messages in ServiceNow Workspace?
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1 REPLY 1

Community Alums
Not applicable

‎05-22-2024 07:14 AM

Hi @sanjeet1245 ,

The reply function is a common configuration for all tables also it won't support conditions as of now, which means we can have only 1 template for all tables for reply functions.
However, composing an email template support conditions and you can have different templates each specific to a table.

For Quick messages you can use UI builder for your Workspace :https://developer.servicenow.com/dev.do#!/reference/next-experience/washingtondc/now-components/now-...

 

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