SOW-Create Request from the tab

Alia
Tera Contributor

Hi Team, 

I have a requirement to create a tab in SOW as New Request. I have created it by making cutsomizations in the OOTB UX page property "chrome_tab". Its working for admins but not for end users. I have not added any roles which can restrict it. 

 

Let me know if there are any customizations where we can add roles to restrict it. 

 

Alia_0-1750937943582.png

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Alia 

if your user doesn't satisfy Table.None CREATE ACL on that Request table then that option will be hidden.

Also there is a workaround which you can do by mentioning the role in chrome_tab property such as itil or sn_request_read

Check below response and also the link

Chrome tab availability for specific role user in service operations workspace 

 

AnkurBawiskar_0-1750939619225.png

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

11 REPLIES 11

Dr Atul G- LNG
Tera Patron
Tera Patron

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/service-operation...

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Thanks @Dr Atul G- LNG I am using the same piece of code still its not working for end users. 
please confirm if there is a way we can check the roles here. 

end user means?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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business users with roles itil, sn_request_read. I tried to add these roles in the script still no luck.