Test Plan in Service Portal

Rafael Batistot · 3 weeks ago

Hi team,

I need to develop or get ideas for developing a solid test plan for the Service Portal.

The challenge I'm facing is that ATF does not provide full coverage for the Service Portal. In other development environments (JS, Java, etc.), we typically rely on tools like Selenium or Jenkins.

But when it comes to ServiceNow Service Portal, what should I use to build an effective test plan?
Is there a recommended approach or specific tools that work well for testing the portal?

Thanks in advance!

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Shaqeel · 3 weeks ago

Hi @Rafael Batistot

Here is what I found:

Test Type	Best Tool	Why
Business logic	ATF	Covers workflows, policies, backend logic
Catalog item validation	ATF	Good support for catalog variables & flows
Portal widget behavior	Selenium / Cypress / Leapwork	Real browser interaction needed
End-to-end user journeys	Selenium / Leapwork	Full UI simulation
Accessibility	Manual + axe tools	ATF cannot test UX
Cross-browser & mobile	BrowserStack	Portal is highly UI-dependent

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Regards

Shaqeel

pranjalsrvs · 2 weeks ago

Hi @Rafael Batistot

You can test by creating custom test steps or you can take reference from this doc.

https://www.servicenow.com/community/developer-forum/atf-testing-a-custom-service-portal-widget-usin...