Unable to access Mobile app builder application. It says unauthorized access

Alia · 3 weeks ago

Unable to access Mobile app builder application. It says unauthorized access even though I have admin access in the instance. I checked the plugins related to mobile builder are active. The role for the mobile builder application - "delegated developer" is also present still cant access the application.

Attaching the screenshot for reference.

Please share your inputs if any.

Thanks & Regards

Alia Naz

Ankur Bawiskar · 3 weeks ago

@Alia

Is this for PDI or customer instance?

If PDI then did you logout and login again? clear instance cache using cache.do

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Alia · 3 weeks ago

Its customer instance. I already tried clearing cache and all repaired plugins but nothing worked so far.

Dr Atul G- LNG · 3 weeks ago

Hi @Alia Try repairing or updating the plugin, and then run cache.do to clear the cache.

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Alia · 3 weeks ago

Done already but no luck.