Unable to access Mobile app builder application. It says unauthorized access

Alia · 4 weeks ago

Unable to access Mobile app builder application. It says unauthorized access even though I have admin access in the instance. I checked the plugins related to mobile builder are active. The role for the mobile builder application - "delegated developer" is also present still cant access the application.

Attaching the screenshot for reference.

Please share your inputs if any.

Thanks & Regards

Alia Naz

Dr Atul G- LNG · 3 weeks ago

Log a now support case mate.

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Bhuvan · 4 weeks ago

@Alia

Try to access from Incognito mode or InPrivate Window of a browser. Try to clear cache by using /cache.do

https://<instance-name>.service-now.com/cache.do

Exceute gs.invalidateCache(); from Scripts Background

If it does not work, check plugins are updated to latest version and repair it if it is already in latest version.

If nothing works, in a worst case scenario, release the PDI and get a new one.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

RaghavSh · 3 weeks ago

Repair your mobile app builder plugin.

ideally if you are admin you should be able to access the mobile app builder

Raghav
MVP 2023
LinkedIn